Welcome to the tinshen.com.my website (our website). Tin Shen Enterprise Sdn. Bhd. (reg. no. 948064-W) is currently undertaking an exercise to comply with the Personal Data Protection Act 2010. We are committed to protecting your privacy and assure you that your personal data and information will be strictly processed in accordance with the Act and our own strict internal policy. We take our customer’s privacy seriously and we will only collect, store and use your personal information as outlined below. All the information contained herein is correct at the time of publication.
Information We Collect
We collect two types of information from visitors to our website: personally identiﬁable information and non-personally identiﬁable information. If you purchase our products or services from our website, we collect the personal identiﬁable information from you such as your name, email address, and shipping address, as well as ﬁnancial information such as a credit card number and its expiration date. The personally identiﬁable information we collect for billing purposes and to complete orders. If you have trouble processing an order, we will use this information to contact you.
Like most websites, our website may incorporate tracking technologies and cookies that allow us to track the actions of our store visitors. When you browse our website, we automatically receive your non-personally identiﬁable information, such as the name of an internet service provider, your computer’s internet protocol (IP) address, your browser, operating system to provide us with information that helps us improve our website.
Email marketing (if applicable): With your permission, we may send you emails about our website, new products and other updates.
When you provide us with personally identiﬁable information to complete a transaction, verify your credit card, place an order, arrange for delivery or return a purchase, we imply that you consent to our collecting it and using it for that speciﬁc reason only. If we ask for your personal information for a secondary reason, like marketing outreach (surveys, promotions, newsletter signup), we will either ask you directly for your expressed consent or provide you with an opportunity to say no.
If after you opt-in, you change your mind, you may withdraw your consent for us to contact you, for the continued collection, use or disclosure of your information, at any time, by contacting us at email@example.com
Your privacy is very important to us. Hence we’re providing this Statement to explain our online information collection and usage practices, as well as to inform you on the choices you can make about the way your information is collected and used on the Website.
This website may use Google, Facebook, Twitter and LinkedIn’s “remarketing” service. This “remarketing” or “retargeting” data may be used to show you advertisements elsewhere on the Internet about products and services you might like, based on your prior visits to this website. This website does not collect the information or control the content of the advertisements that you will see.
How we use collected information
The Wood Furniture Store Website may collect and use Users personal information for the following purposes:
- To run and operate our Site -We may need your information display content on the Site correctly.
- To improve customer service – The information you provide helps us respond to your customer service requests and support needs more efficiently.
- To personalise user experience – We may use information in the aggregate to understand how our Users as a group use the services and resources provided on our Site.
- To improve our Site – We may use feedback you provide to improve our products and services.
- To run a promotion, contest, survey or other Site feature – To send Users information they agreed to receive about topics we think will be of interest to them.
- To send periodic emails – We may use the email address to send User information and updates pertaining to their order. It may also be used to respond to their inquiries, questions, and/or other requests.
We adopt appropriate data collection, storage and processing practices and security measures to protect against unauthorised access, alteration, disclosure or destruction of your personal information, username, password, transaction information and data stored on our Site.
Users may find advertising or other content on our Site that link to the sites and services of our partners, suppliers, advertisers, sponsors, licensors and other third parties. We do not control the content or links that appear on these sites and are not responsible for the practices employed by websites linked to or from our Site. In addition, these sites or services, including their content and links, may be constantly changing. These sites and services may have their own privacy policies and customer service policies. Browsing and interaction on any other website, including websites which have a link to our Site, is subject to that website’s own terms and policies.
Returns & Refund Policy
We advise our customers to inspect the furniture carefully for damages before sign the delivery order. Though rare, there is a possibility of manufacturing defects or even furniture being damaged during transportation. Should you detect any damage or defect e.g knocks, dent or cracks, inform us immediately or within 7 days from date of receive thru contact us at +607-438 3523 or email to firstname.lastname@example.org. Any report of damaged made after 7 days of delivery will not be accepted.
In rare cases where product have minor scratches and dents, we will be touched up, repaired or replaced.
If there is serious quality issue on our product or the product you have order has no stock due to fast selling or factory stock record wrongly, we will make the refund to you in 5-7 working days.
Currently we do not accept refund request for actual product colour and product photo colour different except it is totally different product (For example you have order coffee table , but we sending console table). Please bear in mind that photo may slightly different from actual item in terms of color due to the lighting during photo shooting or the monitor’s display. Please believe in us that we have try our best to take best shoot of the actual product photo to make sure you get what you see.
Clearance Items/ Offer Item
There will be strictly no returns, refunds, exchanges or warranties for items which are under clearance or offer item, unless otherwise stated. The product descriptions of clearance items or offer item will clearly state their defects (if any). A compulsory, non-refundable delivery charge of RM80 is applicable should you reject or cancel the order of a clearance item or offer item upon delivery.
Tin Shen Enterprise Sdn. Bhd. reserves the rights and full discretion to decide each return/ refund/ exchange cases and reserves the rights to reject any request or return if they are deemed unfit for return/ refund/ exchange by our staff.
QUESTIONS AND CONTACT INFORMATION
If you would like to: access, correct, amend or delete any personal information we have about you, register a complaint, or simply want more information contact our customer service at email@example.com or by mail at: