FAQ

These are general steps of your shopping journey with us:

1. Choose your product, add to cart & amend quantity
2. Check order details
3. Confirm your shopping cart
4. Provide shipping & billing information
5. Choose payment options and finalize payment
6. You will see the payment transaction status on your screen
7. For successful transaction, we will email you the order confirmation shortly

The majority of our Tinshen product range is available at our online shop. However, only products with available stock will appear with the “Add to Cart” button.

The price of our products on line will normally be the same as in store prices. However, occasionally, some price differences might occur in the event of in store only or online only promotion.

For corporate purchase and home/office planning service, please contact us (+607-438 3523) or send email to customerservice@tinshen.com.my

We are constantly updating our product range so we invite you to visit our website frequently.

We look forward to hearing feedback about our product(s). You can find section specifically designed for reviews on each product page. Additionally, please feel free to send us feedback to +607-438 3523 or drop an email at customerservice@tinshen.com.my

Products are typically guaranteed with a warranty on manufacturing defect only. Please keep receipt of your purchase for warranty claims.

Delivery in WEST MY

Parcel delivery* RM25
Truck delivery* RM98
Zone A RM98
Zone B RM163
Zone C RM258

*Order up to a weight of 24 kg, a volume of 84 litres, and a maximum length per item of 1.6 meter.

Delivery in EAST MY

Parcel delivery (incl. shipment) RM100
Truck delivery (incl. shipment) RM675

Please note that during major holiday seasons*, please allow an extra 1-3 business days for processing time due to high peak of orders.

*Chinese New Year, Hari Raya Puasa, Deepavali, Christmas, etc.

Parcel Delivery
Delivery to metropolitan areas will take place within 3 working days and for non-metropolitan areas, delivery is within 6 working days.

Truck Delivery
For Peninsular Malaysia, delivery typically takes place within 2-5 days from the date of order. During peak season, we seek your kind understanding as delivery lead time may be longer due to surge in order volume.

For East Malaysia, there is a lead time of approximately 3-4 weeks before order is delivered. Transport service provider will contact the customer to schedule the preferred delivery time once the order is ready for delivery. The customer is highly advised to schedule the delivery within 5 days, after which a storage fee of RM23 per day will be charged by the transport service provider.

Parcel Delivery
We deliver nationwide via PosLaju. All other islands and PO Box addresses we are unable to provide Truck & Parcel delivery.

Truck Delivery
Our Delivery services are available for West Malaysia, Penang and main island Langkawi. The smaller islands neighboring Langkawi are excluded for truck delivery.

Kindly note that in general, the delivery to condos or gated residences is not available after 5PM on weekdays, and whole day on weekends and public holidays. Please ensure that the relevant permissions are obtained from the building/ residential management for the chosen delivery date. You will be charged for second delivery for fail delivery due to lack of relevant permission.

Parcel Delivery
If you are unable to take delivery of any Parcel Delivery orders, PosLaju will leave a Sorry Note in your mailbox. You have the choice of second delivery or personally pick up the order at the PosLaju branch indicated in the Sorry Note. To arrange second delivery or collection at Poslaju branch, please call Poslaju. After 7 business days, the order will be returned to store.

Truck Delivery
Please call us at +607-438 3523 to reschedule a new delivery date. A Re-Attendance fee shall apply for the next delivery attempt.

Please allow up to 3-4 weeks for delivery from the day you received the order confirmation. Your order status is updated to you via emails at every step. If you are having trouble reading the emails or if you haven’t received any updates, please get in touch with our Customer Care immediately. Give us a call on +607-438 3523 or drop us an email at customerservice@tinshen.com.my An email is sent to you after the order is shipped that contains the tracking number and the service provider. Type the tracking number in the tracking section on the website of the service provider. The order status would provide detailed information on your package. If, for any reason, our shipping partner cannot reach you, we will provide you with the instructions to collect the product(s) directly from our shipping partner. In these situations, Tinshen reserves the right to cancel the sale contract, in which case, we will fully refund you the amount.

Assembly fee is 10% of the original product retail price. This service is only available for truck delivery option and is also inclusive of installation of tip-over restraint for safety purpose (contact us to find out future info).

However, the service does not include electrical, plumbing and all other drilling works.

We take payment using the following options:

• Online banking/Debit card/Credit card

All prices include taxes.

When shopping on our site, we give you the option of saving your credit card details to make things easier next time. Your details are stored securely at our payment partner, which are PCI DSS compliant. Your credit card information can’t be accessed by any third parties.

Currently, we only accept Malaysia Ringgit as our currency.

Please call us at +607-438 3523 for assistance. For parcel orders, any damage or discrepancy must be reported to Tinshen within 24 hours after receiving the order.

Please call us at +607-438 3523 for assistance. Click here for our Return Policy.

Please call us at +607-438 3523 for assistance and must be reported to Tinshen within 24 hours after receiving the order.

Refunds will be done via the initial payment mode and may take up to 15 working days. Please note that refund amount is subjected to conditions of the products.

Due to the current situation evolving around Covid-19, please allow up to 7 days in addition to normal lead time for IPP refunds.

We are highly committed to provide you with a safe transaction, value your privacy and work hard to ensure that your details are secure and will not be released to any other party. To learn more about how we keep your details safe, please see our Privacy Policy.

When shopping on our site, we give you the option of saving your credit card details to make things easier next time. Your details are stored securely at our payment partner, which are PCI DSS compliant. Your credit card information can’t be accessed by any third parties.

Your information will not be sold or passed on to third parties. Your privacy is important to us. Read more about how we protect your privacy under “Privacy Policy”.

Please call us at +607-438 3523 for assistance or drop us an email at customerservice@tinshen.com.my.

Please click on ‘Login’, which is located on the top right hand side of the website. You will then be prompted to a new page fill in your details as requested before clicking ‘Register’. Registration should now be complete and you should receive a confirmation e-mail to the address you registered with.

Once you login you will be shown a profile page where you can edit your details. Click ‘save’ once you are finished to save these changes. The profile page can also be viewed by clicking on our login name link on the top right of the site.

Please call us at +607-438 3523 for assistance or drop us an email at customerservice@tinshen.com.my.